“GAMBARAN RESPONSIVENESS, TANGIBLES, DAN EMPATHY PADA KARYAWAN DI POLIKLINIK MATA”, jkep, vol. 9, no. 2, pp. 271–277, Sep. 2021, Accessed: Apr. 27, 2026. [Online]. Available: https://www.update.pitaukur.com/index.php/keperawatan/article/view/617